Principal Engineer, Critical Support

QAD

Full-time Guadalajara, Jalisco Computer Occupations

Posted:

June 03, 2026

Location:

Guadalajara, Jalisco, Mexico

Job Description

Job Description
The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST). You will lead the investigation of the most complex, high-impact, and recurring customer issues to deliver sustainable, long-term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.
What you'll do:
Lead Resolution: Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
Technical Authority: Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
Mentorship: Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities.
Proactive Improvement: Identify trends to minimize recurring issues and advocate for ...
                

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Job Overview

Job Type: Full-time

Location: Guadalajara, Mexico

Posted: June 03, 2026

Deadline: July 13, 2026