Principal Incident Manager (North York)

Overview

Questrade Financial Group (QFG) provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. QFG uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. The role focuses on platform stability and incident leadership for a high-stakes trading platform.

QFG embraces a culture of innovation where technology serves people. The team values collaboration, continuous learning, and a forward-looking approach to AI as a transformational enabler. This position seeks a catalyst for change who can leverage AI to improve efficiency and deliver exceptional customer experiences. The environment supports hybrid work, diversity, inclusion, and opportunities for growth.

What You Will Achieve

• Impact & Leadership : Serve as the central driver of platform reliabili...