Principal Service Reliability Applications Developer

Own and scale mission-critical ERP/SaaS services while building intelligent, cloud-native capabilities. This role requires a SRE mindset combined with AI/ML expertise and strong application engineering skills across public and private cloud environments.

Career Level - IC4

Key Responsibilities

- End-to-end service ownership: design for telemetry, security, resiliency, scalability, and performance; lead sizing/architecture; drive service health reviews and process simplification.

- Incident management and prevention: lead postmortems/RCAs, coordinate fixes, define repair items, and implement data-driven prevention and continuous improvement.

- AI/ML and GenAI delivery: design and integrate solutions with LLMs, RAG, agentic workflows, and conversational AI; build low-latency model serving and retraining pipelines.

- Application engineering: develop performant microservices for distributed, con...