Principal Software Engineer

**Job Description**



**Technical Leadership & Delivery Ownership**



Own end-to-end technical delivery of complex software initiatives from requirements through production, ensuring quality, reliability, and predictable outcomes.



Lead AI-enabled and automation-focused solutions that support:Internal operational efficiency and scale within Customer SuccessServices



Customer-facing platforms and service offerings



Translate business problems and operational needs into well-structured technical designs, execution plans, and milestones.



Proactively identify risks, dependencies, and technical trade-offs; drive mitigation strategies.



**Hands-On Engineering Excellence**



Spend the majority of time as a hands-on engineer, including:Designing and building **user-facing application layers** with strong attention to usability, performance, and reliabi...