Principal Software Engineer – ITSM Process Automation & AI

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This role will play a key role in the transformation of IT Service Management (ITSM) and Technology Lifecycle Management (TLM) operations by leveraging automation, AI, and platform integration. The engineer will eliminate manual processes, simplify and automate complex workflows, improve data quality, and enable intelligent decision-making across the enterprise.

**Key Responsibilities**

**1. Automation of ITSM & Lifecycle Workflows**

+ Automate asset and lifecycle management processes including end-of-life tracking, refresh orchestration, and compliance monitoring.
+ Rapidly develop AI skills and automation patterns necessary to model optimal paths for EOL work orchestration and completion. This includes building a catalog of repeatable skills for activities such as code-based updates (.net / java version updates) and server and O/S migrations.
+ Design and implement automation across incident, problem,...