Principal Technical Support Engineer - RHEL

**About the Job:**

The Red Hat Global Support Services team is looking for a highly skilled Principal Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. The role is focused on providing expert-level, advanced technical support for enterprise customers (online and phone) on Red Hat technologies, including Red Hat Enterprise Linux (RHEL), storage, and cloud solutions.Key responsibilities include in-depth investigation, reproduction, and high-level troubleshooting of complex, escalated customer issues, utilizing specialized tools and knowledge to resolve critical technical problems. A requirement to achieve Red Hat Certified Engineer (RHCE) certification is essential, demonstrating proficiency in managing and troubleshooting RHEL environments.

**What you will do?**

+ Lead the resolution of varied and non-routine complex software issues impacting product stability.
+ Deliver high-tier technical solutions...