Privacy and Complaints Officer

Position Details

Department / Branch: Compliance Department

Reports To : Deputy Chief Compliance Officer

Employment Type : Full-Time Permanent

Location: Toronto Downtown Head Office

Responsibilities

• Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
• Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
• Identify, assess, and prioritize compliance issues, and implement effective action plans;
• Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
• Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
• Oversee investigations and t...