Problem analyst

NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS) DIVISION: INFORMATION TECHNOLOGY – IT SERVICE DELIVERY POSITION NUMBER: N VACANCY: PROBLEM ANALYST PEROMNES GRADE: P9 EMPLOYMENT TYPE: PERMANENT APPOINTMENT REMUNERATION PACKAGE: R p.a PURPOSE OF THE POSITION

To improve the stability, availability and service quality of university-wide digital services by owning end-to-end problem management, leading root cause analysis, coordinating permanent fixes and preventive actions, monitoring service performance, and providing hybrid operational support with primary focus on digital telephony, Service Manager workflows, BI dashboards and monitored services, and secondary support across infrastructure, enterprise applications and end-user services.

MINIMUM REQUIREMENTS: An advanced certificate (NQF level 5) in Information Technology, Information Systems, Computer Science or equivalent IT certifications. ITIL certification. Comp TIA A+, Comp TIA Network+, and ITIL 4 Foundation. A minimum of ...