Problem and Change Management Lead

Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

Job Description:

• Lead and manage the end-to-end Problem Management process.
• Conduct Root Cause Analysis (RCA) for high-impact and recurring incidents.
• Maintain and update the Known Error Database (KEDB).
• Identify trends and proactively detect potential issues to prevent incidents.
• Collaborate with technical teams to implement permanent solutions.
• Maintain accurate problem records, action...