Problem & Capacity Analyst - ITIL-Driven Incident Expert

A leading technology firm in the UK is looking for a Problem and Capacity Analyst. This hybrid role involves managing problem and capacity processes to ensure high-performance IT services. Candidates should possess excellent communication skills, experience in service management, and the ability to solve problems effectively. Responsibilities include overseeing problem management processes, collaborating with teams, and ensuring compliance with the ITIL framework. The company offers a supportive work environment and a range of benefits including private medical cover and a pension plan.
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