Job Description
ROLE PURPOSE
The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause analysis, and implementing corrective measures. The role also involves leading a team of engineers, coordinating with cross-functional teams, and driving continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
ROLE REQUIREMENT
Service Assurance
- Ensure timely handling of incidents and service requests, meeting SLA targets.
- Act as the primary point of contact for service-related issues and escalations.
- Prepare and present regular service performance reports to management.
- Conduct service reviews ...
Apply for this Job
Submit your application for the Problem Management Specialist position at Nexio.
Apply Now Save for Later