Problem/Incident Manager

Job Description
Insight Global is looking for a Senior Incident/Problem Manager who is accountable for supporting day-to-day operational production issues from analysis to resolution pertaining to Capital Markets technology and Ops in Global regions. In addition, the incumbent will be responsible in supporting operational activities such governance of Incident, Problem and Change management
The incumbent will liaise with SMEs to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals.
Follows procedures to resolve internal business partner and/or external customer inquiries, requests, and issues. Resolves complex issues in accordance with Bank and industry standards. Act as a subject matter expert to the team. Recommends and implements process improvements.
This role reports into the Director, Incident /Problem Management

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