Process Associate, GBS Operations

This position is responsible to deliver data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.

• Completes timely, weekly & monthly DQA related reports so that customer can attain supply chain information more conveniently and efficiently.
• Supports in closing the gap of missing events or milestones for DG customers.
• Regularly abstracts related shipment data from system to check missing or inaccurate information.
• Clarifies and follows up with concerned parties on root cause of data discrepancies.
• Reconciles internally as well as externally when any issue was found.
• Reviews contract / agreement and works with Logistics Analyst (LA) to re-new if they are about to expire.
• Provides pro-active monitoring of customer facing data.
• Validates accuracy and timeliness of EDI events as requested by the customer.