Process Consultant (Business Discovery and Optimization)

Our client, a Top 5 Canadian Bank, is looking to hire a Process Consultant (Business Discovery and Optimization) for a 12-month contract (with potential extension or conversion to FTE). This is a hybrid position based in Toronto.

Responsibilities

• Provide in-depth business analysis and process consultation to support Enterprise Digital & AI Enablement in improving operational and business processes.
• Identify process inefficiencies, assess impacts, and recommend actionable solutions that enhance client and employee experiences.
• Develop detailed current and future state process maps to identify improvement opportunities.
• Facilitate collaboration and brainstorming sessions with cross-functional stakeholders using tools such as FigJam or Mural.
• Analyze data to extract insights, perform cost-benefit analysis, and support decision-making.
• Lead or support moderate-complexity initiatives to enhance or optimize busin...