Process Control Officer

About the Role

As a Process Control Officer, you will be responsible in performing operational validation of processes and Collections Self-Assessment of low and medium risk processes in accordance with the approved manual and guidelines of Collections

How you’ll contribute

• Conducts validation and alignment with the approved criteria set of a specific process within the division
• Provides comprehensive report on the findings resulted from the process checking conducted
• Perform Self-Assessment (SA) for the defined low and medium risk collections processes and procedures
• Conducts investigation of possible process lapses within the division
• Ability to clearly communicate issues identified by the unit to Collections management team with a clear action plan to resolve these with acceptable time frames
• Suggest action plans and process improvement to Process Control a...