Process Director

Location: Puebla, Puebla

Work Model: On-Site

We are offering:

• Pay rate: $90,000 – 110,000 MXN Monthly
• 100% Payroll
• Direct Hiring
• Law Benefits
• Saving Fund
• 30 Days Christmas Bonus
• Life Insurance
• Major Medical Insurance
• Food Vouchers

Requirements:

• Leadership experience within IT service providers or organizations with strong ITIL/ITSM discipline.
• Proven background managing IT audits, compliance programs, and control frameworks (ISO/SOC).
• Experience managing and influencing senior stakeholders and cross-functional teams.
• ITIL 4 Managing Professional / Expert (or equivalent senior ITIL credentials).
• Knowledge of ISO 20000, ISO 27001, ISO 22301, or general IT audit frameworks.
• Deep understanding of:
• Incident, Problem, Change, and Request Management, Service Level Manage...