Process Documentation Specialist

2-4 years of experience in process documentation, operations support, business analysis or a related role. Strong written communication skills with the ability to explain complex processes in simple, clear language, in English as well as in Spanish. Basic understanding of business process management concepts (e.g. workflows, controls, handoffs, KPIs). Experience creating process maps and diagrams. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) or equivalent platforms. Strong attention to detail and commitment to accuracy and consistency. Self-driven commitment, able to work and contribute independently and in team. Ability to gather information through interview sessions and document reviews. Collaborate with subject matter experts (SMEs) and crossfunctional teams to capture accurate process steps, inputs, outputs, roles and controls. Participate in QA and UAT sessions to validate finalized business processes. Perform process consistency validation, identif...