Process Documentation & Training Support Specialist (Mid-Level) - Philippines

As a Process Documentation & Training Support Specialist , you will support the implementation of a new core banking system by producing accurate and operationally usable Job Cards and Desktop Procedures. You will translate business processes and system behaviours into clear documentation, while assisting training and simulation activities to ensure operational readiness.

What You’ll Do and How You’ll Succeed

• Develop, review, and maintain Job Cards and Desktop Procedures for end-to-end processes in the new core banking system.
• Translate approved business processes, system behaviour, and UAT/simulation outcomes into clear, step-by-step documentation for branch and operations teams.
• Prepare and update training materials and presentation decks to support training sessions and simulations.
• Monitor training and simulation activities, document issues and questions raised by trainees, and consolidate these f...