Process Excellence Manager

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: Nightshift – No fixed weekends off

Roles & Responsibilities:

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Drive benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• Wor...