Process Excellence - Team Lead - UPI CST

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the Team: CST-centric verticals, working closely with the Customer Service Team to enable seamless support experiences. The team focuses on CST enablement, efficiency improvement, and driving support-led innovation across Paytm’s ecosystem.About the Role: We are seeking an experienced Team Lead to drive process excellence and workflow automation within our Customer Service Team (CST) domain. The ideal candidate will lead a High-Performance Team (HPT) to optimize AI-driven customer support chatbots, manage dynamic prompt engineering, and ensure seamless API integrations. You will leverage Lean Six Sigma methodologi...