Process Executive (Banking Services- Administrator)

Management Level

Role summary

The Banking Services (BS) team provides EQ Group with operational management of banking relationships, payment and banking platforms and channels, including the governance and maintenance of bank accounts.

A Process Executive supports the effective day‑to‑day delivery of Banking Services operations by completing a range of defined, primarily procedural activities in line with established processes, controls, and Service Level Agreements (SLAs). The role contributes to the smooth running of core banking operations such as payment processing, account maintenance, transaction monitoring, and query resolution, ensuring accuracy, compliance, and adherence to EQ policies and regulatory requirements.

Working with a moderate level of supervision, the Process Executive applies documented procedures and prescribed guidelines to analyse and resolve routine issues, escalating non‑standard items in line with governance and esca...