Process Expert, GBS Operations, (Commercial Support and Application)

Process Expert, GBS Operations, (Commercial Support and Application)

Job Description

This position ensures efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company. The role will work closely with various APLL functional teams and will focus on global profile administration and user access control within various APLL systems including, but not limited to, ACSr, LSS, GFF, and ACSf.

Responsibilities

• Study LP and clarify customer requirements
  • Study LP/Manual to understand customer requirements
  • Clarify with LA/sales any issue found in LP
• Identify the need to manage system profiling
  • Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
  • Make clarifications to understand request details
• Coding and maintaining global master data and customer/syste...