Process Improvement Analyst

Role Summary – What's Needed

A process improvement professional with 4+ years of experience who can analyze and optimize end-to-end onboarding and operational processes, especially in client/service onboarding environments. The role requires strong expertise in Lean / Six Sigma methodologies, value stream mapping, and process documentation, along with the ability to facilitate workshops, work with cross-functional stakeholders, and track performance metrics to drive measurable improvements. Experience in insurance operations, digital transformation, or automation is preferred but not mandatory.

Key Capabilities Required

· Lead process improvement initiatives from current-state analysis to future-state implementation

· Optimize client onboarding and operational workflows for efficiency, quality, and compliance

· Create and maintain process maps, SOPs, workflows, and governance artifacts

· Facilitate process discovery, root cause analysis, and...