Process Optimization Leader at Manulife

Join Manulife as a Process Optimization Leader hybrid in Toronto, focusing on enhancing service quality through strategic initiatives. Lead optimization projects while mentoring a team to drive operational excellence.

In this role, you will be pivotal in transforming Retirement operations by leveraging your expertise in process analysis, Lean, and Six Sigma. You'll manage mid-sized projects, automate processes, and create robust documentation to streamline operations while ensuring compliance across functions.

Key Responsibilities:
• Analyze and enhance existing business processes
• Implement automation for improved controls and cost reduction
• Develop clear documentation and standard operating procedures
• Lead and mentor Business Process Analysts effectively
• Collaborate with cross-functional teams to facilitate transitions

Requirements:
• Bachelor’s degree in business or engineering
• Lean Six Sigma G...