Process Redesign Specialist - Hybrid (Cebu | Manila)

The purpose of this role is to lead the standardisation and enhancement of process improvement initiatives within relevant delivery and project teams. By leveraging expertise in process management and analytical skills, the role aims to drive measurable enhancements in the efficiency and effectiveness in relevant QBE operations.

Responsibilities:

• Defines and embeds a standardised process management and continuous improvement framework.
• Leads the adoption of a recognised methodology for process improvement.
• Leads adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Analyse workflow to create process maps and isolate areas of improvement.
• Effectively utilises service data and feedback from stakeholders to support the prioritisation of imp...