Process Specialist

**Who We Are**



At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.



**The Role**



**Job Description**



This role is responsible for governing and sustaining the operational backbone of managed services by overseeing Service Request (SR) fulfillment, SLA/KPI performance reporting, Configuration Management (CMDB), Knowledge Management, and SOP/Runbook governance. The Process Specialist ensures process standardization, audit readiness, and continuous improvement across client's tech and multi-vendor providers.



**Key Responsibilities**



+ Oversee Service Request (SR) workflows and ensure requests are rout...