Process Specialist

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

**Job Description**

This role is responsible for governing and sustaining the operational backbone of managed services by overseeing Service Request (SR) fulfillment, SLA/KPI performance reporting, Configuration Management (CMDB), Knowledge Management, and SOP/Runbook governance. The Process Specialist ensures process standardization, audit readiness, and continuous improvement across client's tech and multi-vendor providers.

**Key Responsibilities**

+ Oversee Service Request (SR) workflows and ensure requests are routed and fulfilled according to ITSM standards.
+ Track and...