Process Specialist - Customer Support (Native Korean Speaker)

Job Description

s:Engage customers, understand their needs and translate into work required, and set proper expectations about delivery timeIdentify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needsFocus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated request to the actual needsUtilize a proactive approach as indicated in the Business model, looking beyond the case to broader customer account activity and support needsFocus on Business Outcomes and Customer Experience impacting metrics; maintain an acceptable level of performance as measured via agent certification standardsMaintain ownership and accountability of requests; leverage support from Customer Service resources as appropriate to drive resolutions while minimizing requestor effort; understand when to seek guidance and team with agents across the globe to solve problemsCollaborate with cross-function...