Process Specialist - QC (Finance)

Position Summary

• Conduct process audits, deploy designed processes, analyze and report performance on quality
• Support and implement de‑risking plans for the process
• Share and document best practices
• Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery
• Monitor transactions and calls for compliance and highlight any failures to the team concerned
• Provide feedback to the agents, based on the findings of the monitoring
• Participate in calibration processes with clients

Required skill set

Technical Skills

• Minimum 3 years of relevant experience in P2P process including at least one year as a quality auditor
• Accounting Fundamentals – Understanding of payment documents, knowledge on how to match 3‑way exceptions, knowledge on GR /IR resolutions, knowledge on pay‑run dates
• Understanding of Accounting...