Process Transformation Consultant – Group Benefits Operations

We are seeking a Process Transformation Consultant to play a critical role within the Group Benefits (GB) Process Transformation team, with dedicated accountability for driving large‑scale, measurable improvements across the Group Benefits Operations business.

Reporting to the Manager, Process Transformation, this role is designed for an experienced transformation professional and certified Six Sigma Black Belt who can independently lead complex, cross‑functional initiatives; influence senior leaders; and deliver sustained operational results through disciplined continuous improvement practices.

As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action. You will own end‑to‑end improvement initiatives, from identifying performance gaps and root causes through designing, implementing, and sustaining improved ways of working.

Working directly with GB Operations Managers, Directors, and the AVP, y...