Procurement Specialist

• Supervise, coach, and mentor a team of helpdesk agents to ensure quality service delivery.
• Oversee the resolution of lessor concerns and escalate complex issues to appropriate departments.
• Monitor daily hotline/helpdesk operations and performance metrics (e.g., response time, resolution time, customer satisfaction).
• Conduct regular team huddles and performance reviews; provide constructive feedback.
• Prepare and submit reports on helpdesk performance and recurring issues.
• Train new team members on system tools, escalation processes, and soft skills.
• Handle priority cases and act as a point of escalation for sensitive concerns.
• Ensure data privacy, compliance, and professional handling of all lessor-related inquiries.

Qualifications:

• Bachelor's degree in Business Administration, Property Management, Communications, or a related field.
• At least 2–3 years of experience in a helpdesk or...