Product Adoption and Customer Success Lead

Drive AI feature adoption as the Product Adoption Lead. Engage customers to ensure meaningful integration of AI technology into everyday workflows, while working remotely from Canada.

This role is pivotal in fostering deep customer relationships and enhancing product usability. You'll identify adoption blockers, validate enhancements with real-world feedback, and create impactful customer case studies. Building strong collaboration with marketing and cross-functional teams is essential for success.

Key Responsibilities:
• Conduct product workshops to boost adoption
• Identify and resolve user adoption challenges
• Validate and implement product improvements
• Collaborate with marketing to showcase success stories
• Analyze usage data for continuous engagement

Requirements:
• 2–5 years in Customer Success or similar roles
• Proven customer-facing and diagnostic skills
• Adaptability in a changing prod...