Product Analyst

+ Provide 1st level customer service and technical support via multiple channels.
+ Communicates effectively in written and spoken English with co-workers and customers world- wide.
+ Collaborate with advanced support teams, account managers, implementation, and development resources to meet customer expectations.
+ Ensure customer needs are met by evaluating issue impact and escalating when necessary.
+ Act as the lead interface with customers (internal and external) regarding product support.
+ Demonstrate a strong sense of urgency for sensitive issues.
+ Develop understanding of the user interfaces to investigate customer queries and issues.
+ Research and validate application, back-end or technical issues to aid customers in understanding product functionality and outputs.
+ Commit to delivering the highest level of customer service and satisfaction while demonstrating teamwork, interpersonal skills, and professionalism.
+ Hold scheduled calls with custom...