Product Consultant

Duties and Responsibilities

a. Greeting and assisting walk-in customers in a professional and friendly manner;

b. Understanding customer needs and providing suitable product recommendations;

c. Preparing quotations, product presentations, and assisting customers throughout the buying process;

d. Ensuring an excellent customer experience from first contact to final purchase.

e. Handling customer concerns or issues promptly and courteously;

f. Following up on all showroom inquiries to convert them into confirmed sales;

g. Ensuring all marketing-generated leads, phone inquiries, website inquiries, and social media inquiries are attended to promptly and handled by the showroom sales team;

h. Preparing accurate and competitive quotations based on customer requirements, product specifications, and pricing guidelines;

i. Drafting professional proposals, including product details, visuals, technical specifications, and commercia...