Product / Customer Success Manager

Fieldforce is a global B2B SaaS company enabling the deployment and operations of next-generation digital infrastructure. Our platform powers end-to-end digitization for telecom operators, TowerCos, smart city operators, and infrastructure companies across the Middle East, South Asia, and North America — replacing fragmented spreadsheets and legacy tools with a unified suite covering project management, asset management, field operations, lease management, AI analytics, and mobile workforce management.

ROLE OVERVIEW

We are looking for a sharp, customer-obsessed Product / Customer Success Manager to join our team. This is a dual-function role where you will own the complete lifecycle of 2–4 enterprise customer accounts while also contributing directly to product discovery, roadmapping, and delivery.

You will work closely with the Head of Product to translate customer needs into structured product requirements, run Agile ceremonies, track feature adoption,...