Product Executive

Position: Product Executive - VAS

Key Responsibilities:

• Perform daily testing and monitoring of all features across the VAS product portfolio.
• Develop and maintain performance dashboards to track product KPIs and share insights with management.
• Identify underperforming features, conduct root-cause analysis, and recommend corrective actions.
• Conduct in-depth product performance analysis and generate actionable insights.
• Ensure data accuracy, integrity, and normalization across reporting tools.
• Prepare regular reports on complaint trends, feature performance, and customer experience.
• Collaborate with content, commercial, and technical teams to ensure smooth product operations.
• Manage complaint handling and resolution using tools such as Jira.
• Conduct mystery shopping exercises and prepare internal & client-facing reports on VAS product representation.
• Assist in enhancing product feature...