Product Integration Support Specialist

Simpaisa is looking for a Product Integration Support Specialist who will support merchants through their Simpaisa integration journey — from initial setup to post-launch operations. You'll assist with API guidance, troubleshoot technical issues, and ensure smooth go-lives. This hybrid technical-operations role is ideal for those eager to grow their API knowledge and project coordination skills.
Responsibilities
Merchant Integration Support (Pay-in & Payout): Guide merchants through integration setup, including sandbox access, test credentials, and Simpaisa Portal configuration for Pay-in and Payout products.
Technical Troubleshooting: Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
Issue Tracking & Escalation: Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
Go-Live Coordinatio...