Product Manager – AI Agent & Chatbot Intelligence, Regional Operations

About the Team:

At Shopee, we're redefining our customer journey with AI. We are building an intelligent assistant that not only resolves user issues but also learns and improves through agent feedback and real-world interactions. This means integrating the latest in LLMs, agentic systems, and self-improving AI loops to make customer support scalable, efficient, and truly delightful.

We're looking for a forward-thinking Product Manager who’s excited to shape the next-gen AI agent platform: a product that empowers both customers and human agents, and evolves with every conversation.

Job Description:

• Lead the end-to-end development of chatbot and agent-AI interaction features, from concept to rollout to ongoing iteration
• Design systems that allow agents to supervise, correct, and train AI models in real time (e.g. feedback loops, annotation workflows, reinforcement learning from human feedback)