Product Manager, Payments Ops – Settlement, Reconciliation

Watu

Full-time Nairobi, Nairobi County Other-General

Posted:

February 24, 2026

Location:

Nairobi, Nairobi County, Kenya

Job Description

Product Manager, Payments Ops – Settlement, Reconciliation & Partner SLA Job Location: Nairobi
Department : Product
Reporting to: Head of Product 
Role summary
Own the operational health of Watu's payments across markets. This internal-facing role ensures payments are collected correctly and booked successfully, predictably and timely through settlement performance routines, reconciliation operations, SLA enforcement, and incident response leadership. 
Key responsibilities 
Settlement performance and recovery 
Define settlement cadence and settlement readiness by partner and market 
Own daily settlement monitoring, delayed payments recovery, and escalation playbooks 
Drive corrective actions with partners and internal teams to reduce recurring settlement failures 
Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc) 
Reconciliation operations and exception clo...
                

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Job Overview

Job Type: Full-time

Location: Nairobi, Kenya

Posted: February 24, 2026

Deadline: April 05, 2026