Product Manager, Payments Ops – Settlement, Reconciliation

Product Manager, Payments Ops – Settlement, Reconciliation & Partner SLA

Job Location: Nairobi
Department : Product
Reporting to: Head of Product

Role summary
Own the operational health of Watu's payments across markets. This internal-facing role ensures payments are collected correctly and booked successfully, predictably and timely through settlement performance routines, reconciliation operations, SLA enforcement, and incident response leadership.

Key responsibilities

• Settlement performance and recovery
  • Define settlement cadence and settlement readiness by partner and market
  • Own daily settlement monitoring, delayed payments recovery, and escalation playbooks
  • Drive corrective actions with partners and internal teams to reduce recurring settlement failures
• Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)
• Reco...