Product Manager, Payments Ops – Settlement, Reconciliation

Job Location: Nairobi

Department
: Product

Reporting to: Head of Product

Role summary

Own the operational health of Watu's payments across markets. This internal-facing role ensures payments are collected correctly and booked successfully, predictably and timely through settlement performance routines, reconciliation operations, SLA enforcement, and incident response leadership.

Key responsibilities

• Settlement performance and recovery

• Define settlement cadence and settlement readiness by partner and market

• Own daily settlement monitoring, delayed payments recovery, and escalation playbooks

• Drive corrective actions with partners and internal teams to reduce recurring settlement failures

• Ensure successful payment booking connects to customer outcomes (eg: reloack timestamp updates etc)

• Reconciliation operations and exception closure discipline