Product manager: retail

Herotel is looking for a highly talented Product Manager to join our team. This role combines vision with execution.

Position: Product Manager: Retail
Location: National (based at any Herotel office)
Reporting to: Head of Product and Digital About the role

The Product Manager: Retail is responsible for the full lifecycle ownership of Herotel’s Retail product portfolio, targeting residential customers across South Africa. This includes Tier 1 (monthly subscription) and Tier 2 (prepaid) fibre products, as well as adjacent offerings such as mobile, VAS, cybersecurity, loyalty, and customer apps. This role drives product ideation, research, commercial planning, scope development, and go-to-market execution for the retail residential segment. The Product Manager: Retail ensures that Herotel’s retail products are competitive, commercially viable, and activated across group commercial and digital channels including website, portals, and direct sales platfor...