Product Operation Manager (Global Content) - EC SaaS

Morgan Philips Group SA

Permanent taipei, taiwan, Taipei City Other-General

Posted:

March 02, 2026

Location:

taipei, taiwan, Taipei City, Taiwan

Job Description

  In the role of Head of Customer Service Team at our E-commerce and Software SaaS company, you will lead initiatives to develop and manage the FAQ system, oversee business training, and ensure the quality of translated FAQ and GTM content to optimize user experience. Collaboration with cross-functional teams is pivotal to execute content strategies, maintain standards, and deliver superior support and information to our user base. 
 Responsibilities:
 FAQ System Development and Operations Management:
  Formulate and implement the FAQ system, covering content structure, categorization, and standardization. Uphold the accuracy, completeness, and timeliness of FAQ content. Continuously enhance the FAQ system based on user needs and feedback, offering valuable suggestions for improvements. 
 Organize Business Training:
  Develop comprehensive training plans and materials for user support and sales teams. Lead internal training activitie...
                

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Job Overview

Job Type: Permanent

Location: taipei, taiwan, Taiwan

Posted: March 02, 2026

Deadline: April 11, 2026