Product Operation Manager

Product Operation Manager SHOPLINE  马来西亚 吉隆坡 (混合办公) What You'll Be Doing: Responsible for translating & monitoring the quality of the SHOPLINE help center Conduct product training for the internal team and ensure the product knowledge of the internal team is always top notch Monitor and analyze merchant’s issues to ensure help center and product training are up-to-date Define processes to support front-line teams in knowing the product and features.

Identify internal team training experience, and standardize a syllabus of training that can cater to all region's internal team Partner with cross-functional teams such as Product, Merchant Success, Engineering, and more, to improve product quality and resources that help scale support & operations workflows Conduct analysis, and evaluation report to understand and illustrate internal team sentiments and needs Who we're looking for: ...