Product Operations Assistant

What You'll DoProduct & Process Enablement (~55%)

· Serve as a go-to source of product and process knowledge for internal teams, responding to real-time questions via internal channels and office hours.

· Participate in Product Office Hours, tracking follow-ups and ensuring questions are resolved accurately and on time.

· Own the maintenance and accuracy of Help Center and internal documentation, ensuring updates align with product releases and changes.

· Write, maintain, and enforce Standard Operating Procedures (SOPs) for cross-functional workflows (e.g., user transfers, demo/sandbox processes, whitelisting, pricing documentation).

· Maintain documentation repositories across SharePoint and internal knowledge tools.

· Support product launches by validating training materials and release readiness.

· Troubleshoot and validate product issues prior to escalation to Product or Engineering.

· Collect, synthesize, and share frontli...