Product Operations Assistant

Job Type

Full-time

Description
The
Product Operations Assistant
plays a critical role in supporting Lofty's customer-facing and internal teams by ensuring product knowledge, operational workflows, documentation, and demos are accurate, scalable, and easy to access.

This role sits at the intersection of
Product, Sales, Customer Success, Customer Support, and Engineering
, helping translate product changes into clear processes, SOPs, training, and real-world execution. The ideal candidate is operationally strong, technically comfortable, customer-facing, and excited to use
AI and modern tooling
to work more efficiently.

Requirements
Product & Process Enablement (~55%)

• Serve as a go-to source of product and process knowledge for internal teams, responding to real-time questions via internal channels and office hours.
• Participate in Product Office Hours, tracking follow-ups and ensuring questions are resolved accur...