Product Operations Manager

Position Title : Product Operations Manager

Location : Mexico City

Key Responsibilities:

• User Lifecycle Management : Develop localized acquisition/activation/retention/monetization strategies (via local channels, partnerships, personalized initiatives) aligned with Mexican user habits.
• Product Operations : Monitor daily product performance, resolve operational issues, collect user feedback, and collaborate on feature testing/optimization with the product team.
• Data & Performance : Track core metrics (CAC, conversion, retention, LTV, default rate) via Excel/SQL/Tableau; analyze data to iterate strategies and report insights.
• Compliance & Risk : Ensure operational compliance with Mexican regulations (Condusef, Buro de Crédito, data privacy laws); coordinate with risk teams to control default rates.
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