Product Owner, AI Agents and Platform

Overview

At Jerry.ai, we are moving past fragmented, time-consuming processes to create a seamless, automated platform. You will sit at the intersection of product, engineering, and applied AI – building and scaling a sophisticated system that already automates >70% of inbound sales and service requests (over 50k chats per month). Your role will include shaping how modern LLM systems, human‑in‑the‑loop feedback, and computer‑use agents redefine an entire industry.

Responsibilities

• Lead end‑to‑end development for our AI platform and customer experiences, from initial roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails – balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfacti...