Product Owner - CRM

Build the Engine Behind Customer Engagement
At Mukuru, CRM is not just a communication tool — it is the backbone of how we engage, retain and grow our customer base across multiple markets, languages and products.

We are looking for a strategic, data-driven Product Owner to lead the evolution of our CRM ecosystem. This role sits at the intersection of marketing, customer experience, product and technology — ensuring that our CRM capabilities drive meaningful engagement, operational efficiency and measurable business value.

If you are passionate about customer journeys, automation, segmentation and scalable systems, this is your opportunity to shape the future of customer engagement at one of Africa's fastest-growing FinTech companies.
The Role
As Product Owner for CRM, you will define the vision, roadmap and delivery strategy for Mukuru's CRM toolset. You will ensure that our CRM platform enables personalised, compliant and high-performing communication acro...