Product Owner

•  Excellent verbal, written, and interpersonal communication skills.
•  Strong analytical and problem-solving abilities.

•    Maintain active communication with platform vendors, ensuring regular updates and feedback loops.
•    Coordinate alignment between platform roadmaps and internal Customer Experience & Engagement strategies.
•    Track and manage SLAs, support tickets, and vendor performance logs.
•    Monitor and escalate technical issues with platform performance, availability, and configuration
•    Coordinate with internal stakeholders on system changes or integration points.
•    Maintain a live log of all issues, platform improvements, and pending requests
•    Work with internal stakeholders to plan and test new platform features or modules.
•    Oversee QA and go-live readiness of new CX & Engagement tools or workflows
•    Ensure documentation and playbooks are updated post-implementa...